We get a high volume of phone calls every day. Each voicemail is documented and returned within 24 hours. On rare occasions due to unusual circumstances, there may be a 24-48 hour delay in the returned call. 

The most effective way to receive a return call is to leave a short voicemail including: 

• Your name & one phone number
• Your child’s name & their counselor’s name
• A very brief explanation of the nature of your call

The majority of questions are answered on our “Frequently Asked Questions” page. Read this before calling to find the quickest answer to your question!